At El Cheapos, we’ve built our business differently from the ground up. Instead of maintaining a large office staff, we rely on advanced AI technology to handle nearly every part of our operations—from scheduling and quoting to answering customer questions.

Why? Because using AI drastically reduces overhead costs. That means we don’t have to pass on the expense of large call centers, customer service departments, or excess office staff to you. Instead, we keep our prices among the lowest in the industry, while still delivering reliable products and services backed by nationally recognized brands.

But we also understand something important: sometimes, nothing replaces speaking directly to another human being.

Why is There a Fee for Human Calls

Unlike many companies that build the cost of call centers into their overall pricing (whether you use them or not), we’ve taken a different approach. By automating most customer service functions, we’ve cut costs across the board. That savings is passed directly to you.

When you choose to book time with one of our human representatives, we charge a $25 appointment fee. Here’s why:

1. Dedicated Attention – That fee ensures that when you book a call, a trained team member sets aside time specifically for you, without distraction.

2. Fairness to All Customers – Instead of raising everyone’s prices to cover staff overhead, only the customers who choose to speak with a human contribute to that cost.

3. Efficiency First, Human Backup – In most cases, our AI systems can resolve your needs faster than waiting on hold for a representative. But when a human really is necessary, we make it available.

Our Fair Refund Policy

We want to be completely transparent:

• If you simply prefer speaking to a person, the $25 fee applies.

• If it’s determined during your call that your situation truly required a human representative (and could not have been solved through our AI systems), we will refund the full fee.

This way, you never pay extra when human assistance is genuinely needed.

How to Book

Booking is simple:

1. Choose a time slot that works for you.

2. Pay the $25 appointment fee.

3. Receive a confirmation with your dedicated call time.

During your scheduled call, a live representative will answer your questions and help resolve your concerns—just like you’d expect, but without long hold times or surprise charges.

The Bottom Line

By automating intelligently, we keep our overall pricing low and competitive. But for those who want the reassurance of speaking with a human, we make it available—fairly, transparently, and with a refund guarantee if it’s truly needed.

👉 Book your human representative call below.